FREQUENTLY ASKED QUESTIONS

We aim to process and dispatch all orders within 1-3 business days after which you can expect delivery within 1-7 business days (dependant on the location and courier).

Please note that Chiqee is a passion project we manage alongside our full-time jobs and studies. While we do our best to work efficiently, there might occasionally be slight delays. Your patience and understanding mean the world to us!

We are an online-only cookie business based in Western Cape, South Africa. In future, you might find us at a few markets so keep an eye on our socials!

No, for the most part we operate exclusively online, offering delivery nationwide.

You can email us at hello@chiqeecookies.co.za, reach out via our social media platforms: @chiqeecookies or Whatsapp us at Chiqee Cookies.

We accept payments via EFT, credit/debit cards, and SnapScan.

Orders can only be changed or canceled within 24 hours of purchase, provided they have not been processed.

Yes, we deliver across South Africa. The shipping fees will depend on your location and order size.

Delivery typically takes 3–5 business days for major cities and 3–7 business days for outlying areas.

Yes, once your order has been shipped, you’ll receive a tracking link via email.

We offer what many know as the class NYC-style cookie, inspired by the incredible Levain Bakery.

At the moment, we do not offer customisation options. However, we have a wide range of cookies to suit different tastes.

Our cookies are not suitable for people with dietary restrictions. They may contain common allergens such as gluten, nuts, and dairy. Please refer to the product descriptions for detailed ingredient information.t.

Due to the perishable nature of our products, we do not accept returns. If there’s an issue with your order, please contact us within 48 hours of receiving it.

We offer refunds or replacements for incorrect or damaged orders. Proof of purchase and photos are required.

Yes, discounts are available for bulk or corporate orders. Contact us for a quote.

Yes, we’d love to be stocked in your store! If you’re interested in partnering with us, please contact us via email at orders@chiqeecookies.co.za to discuss wholesale opportunities.

We currently do not offer any promotions or discounts.