How long does it take to process my order?
We aim to process and dispatch all orders within 1-3 business days after which you can expect delivery within 1-7 business days (dependant on the location and courier).
Please note that Chiqee is a passion project we manage alongside our full-time jobs and studies. While we do our best to work efficiently, there might occasionally be slight delays. Your patience and understanding mean the world to us!
Where are you based?
We are an online-only cookie business based in Western Cape, South Africa. In future, you might find us at a few markets so keep an eye on our socials!
Do you have a physical store?
No, for the most part we operate exclusively online, offering delivery nationwide.
How can I contact you?
You can email us at hello@chiqeecookies.co.za, reach out via our social media platforms: @chiqeecookies or Whatsapp us at Chiqee Cookies.
How do I place an order?
Order right here.
What payment methods do you accept?
We accept payments via EFT, credit/debit cards, and SnapScan.
Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 24 hours of purchase, provided they have not been processed.
Do you deliver nationwide?
Yes, we deliver across South Africa. The shipping fees will depend on your location and order size.
How long does delivery take?
Delivery typically takes 3–5 business days for major cities and 3–7 business days for outlying areas.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking link via email.
What types of cookies do you sell?
We offer what many know as the class NYC-style cookie, inspired by the incredible Levain Bakery.
Can I customise my order?
At the moment, we do not offer customisation options. However, we have a wide range of cookies to suit different tastes.
Are your cookies suitable for people with dietary restrictions?
Our cookies are not suitable for people with dietary restrictions. They may contain common allergens such as gluten, nuts, and dairy. Please refer to the product descriptions for detailed ingredient information.t.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. If there’s an issue with your order, please contact us within 48 hours of receiving it.
Can I get a refund if I’m unhappy with my order?
We offer refunds or replacements for incorrect or damaged orders. Proof of purchase and photos are required.
Do you offer discounts for bulk orders?
Yes, discounts are available for bulk or corporate orders. Contact us for a quote.
Do you supply cookies to cafés or coffee shops?
Yes, we’d love to be stocked in your store! If you’re interested in partnering with us, please contact us via email at orders@chiqeecookies.co.za to discuss wholesale opportunities.
Do you have seasonal promotions?
We currently do not offer any promotions or discounts.
